Help center
Review the FAQ, then send your request to support. Access, enrolment, payment and progress issues are routed to the right handling level.
Support contact form
Frequently asked questions
I cannot log in. What should I do?
First verify your email address and password, then use the "Forgot password" flow. If the issue remains, send a support request with your country and the address you used.
I paid but I still cannot access my course.
Reconciliation is normally automatic. If access does not appear after a few minutes, send the payment reference through the support form for follow-up.
How do I track a learner progress?
Administrators use the progress dashboard and transaction reports to filter by course, user and country.
When does support respond?
Country-level N1 handles common access and usage requests. Functional or technical incidents are escalated to Qualisys N2 according to the SLA.
Support process
- Country N1: qualify access, account, enrolment and user guidance requests.
- Qualisys N2: platform incidents, integration, payments, reporting and functional corrections.
- Target SLA: acknowledgement on the same business day, then prioritisation based on business impact and severity.
Support email: bricemboule9@gmail.com